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Anonymous
Probably the most horrible experience I had with ordering ever. I ordered tons of items. Some were not available straight away. One of them was available in 4 months time. Stupid me, I thought they would ship the missing items later on. They never informed me they would ship every thing in 4 months (that information was hidden somewhere on their website). When after 2 weeks I heard nothing from them, I tried contacting them. They were extremely rude and unhelpful. I tried canceling the order for the items that were stalling the whole process. Meanwhile I realized I ordered two from the same item. They only cancelled one item, and wouldn't cancel the other one. I probably received my order in maybe 3 weeks time (instead of cople of working days). If I didnt spend days on phone and e-mail, I wouldnt receive it not even in 3 or more weeks. Once they arrived, the rug stunk like mold, the wooden table was not made out of wood whatsoever. And obviously I received the item I accidentally pressed on twice (they sent me two even though I onformed them on couple occasions that I wanted one only). When I treid returning...that was another ordeal (am still dealing with it). The delivery people didnt show up on several occasions to pick the items up (the same happened when they were bringing the items). Once they took the items away (3 in total), they probably lost them.....they started blaming me for the missing items. I mean the whole situation is absurd. I return items, the person picking them up has 3 items on the list, we sign the papers that he took 3 items away and then in couple of weeks they tell me they didnt pick it up. Hilarious. After that, they were writing me mails that they would reimburse me 25 euros instead of 300 they owe me. I complained about it, but now they just informed me the money is reimbursed....no idea how much they are planning to reimburse....I guess if I am lucky I will find out in couple of weeks. Really the worst customer service ever
1 year ago
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Sklum has a 1.1 average rating from 203 reviews

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