SCUM!!!
After waiting for months for my order to arrive, delay after delay, I finally received my order, in which there was a carpet. I could not try it properly as I went on holidays the day after they finally delivered and it's a carpet to put on the outside while it's raining since 2 months...
I finally open it and the measures are 40 cm shorter than stated. I contact the customer care and they say it's stated on the product info page: they put 340x200 in the product title and then if you go lower and lower in the page it says ~300 x ~200 = 40 cm shorter, next time I can also pay you ~the price
BUT you can only ask for refund within 4 days. Or, if you push and annoy the customer care a bit harder, it's 14 days. For their mistake. After infinite delays and providing false information. I contacted them on the 15th day... so "they can do nothing"???
This customer care has zero flexibility and understanding of the situation. terrible.
I will be happy to do everything I can to contact them through legal help.
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