Absolutely the worst experience. Bought a sofa, initiated a return the day after I received, and the absolutely worst experience begun. Have been waiting for almost 2 months for them to pick it up and nothing. Every week I contact customer support, which keep telling me they have request an urgent transport and to contact them the following week if I don’t hear from the logistics company. Every time you try to contact customer support is a nightmare - no phone, no email, you can only use WhatsApp and speak to an automated machine for ages before you can actually go through an agent, who are just as good as the automated machine. Tell you to wait, completely useless, refuse to pass to a manager and close the chat without asking you if the issue is solved. I’m still waiting for the sofa to be picked up and for my money to be refunded. Completely unbelievable and will never buy anything from them again