On November 2nd, 2024, I ordered four chairs from the Sklum website. The website advertised immediate shipment; however, the chairs did not leave the warehouse until November 13th, and they finally arrived at my home on December 20th, significantly delayed. The chairs arrived poorly packaged, with virtually no internal protection, and contained within two completely damaged shipping boxes. I immediately initiated a claim process, providing photographs and all necessary information. However, Sklum informed me that I must return the chairs and await their receipt at their warehouse before a refund would be processed. This places the onus entirely on me; I have no guarantee Sklum will actually receive the chairs, and therefore no guarantee of a refund. As of December 13th, 2024, I have yet to receive my refund. This is unacceptable; it will be two months next week since I initiated this process. This is not acceptable service; it is a fraudulent practice. Sklum's customer support is nonexistent and utterly inadequate.