Let's start with the site itself. Very easy to navigate, everything is set up wonderfully. And itbdoesnt take long to find exactly what you are looking for. The prices are fantastic, and the quality of the dice is awesome.I purchased a blind bag of dice and could. not have been happier with how quickly they shipped. And the email updates on when and where they were? Super funny. Now to the customer service. There had been a problem with delivery, not Skullsplitter's fault, but I sent then an email explaining what happened, and i got the quickest reply I have ever gotten from customer service in my life. I will definitely be returning to this wonderful website for all of my dice buying needs.