The blinds arrived well packed and in good condition. We had to follow the only video on the site to fit the blinds which we a slightly different style as there were no other instructions, but all worked out OK. It would be helpful with just some minor instructions on how many fivings to use on which blind as we had three different albeit similar blinds. Note, when locating the end bar to the fixings you do need some strenght and follow the instructions carefully, as one of them was particularly awkward but we managed. Delivery via DHL was delayed as they kept in in the depot for three days, but still advised that it was being deliver on each day, so not great. However, all things considered we are happy with the product and service and look forward to many hours in or now shaded glass garden room.