The worst customer service experience ever, ordered coffee cups on amazon prime, the wrong size was sent I contacted them to tell them of their error and stated that the whole reason it was purchased from prime was so I could receive the item the next day, took almost 5 days to respond to basically say that they hadn't made a mistake and I needed to send proof, literally responded with images of the item sent to show it was wrong, again took 4/5 days to respond stating that I can return the item, I just need to take it to a drop off point, and basically saying that they were doing me a favor letting me return it for free???? You send me the wrong item, then tell me to send proof because someone on your side messed up but you didnt log it, and then be impressed by the fact that I can return the wrong item for free? It's been nearly a month since the cups were ordered, every email takes 4/5 days to get a response, I've asked twice now where I can find a drop off point with no answer. I want this experience over and done with. Will never purchase anything from them again