The hair was reasonable for the price. I've personally experienced better hair. However, the customer service was worse than the quality of the hair. My first order was screwed up because I was sent only three of the six bundles I ordered, and then the three bundles I received were the wrong curl pattern. When I made my second order (this one), I told the customer service guy about my problem and if I could just get a refund, and he said he'll send out the rest of hair. Well, he never shipped it out until I called about two weeks later. :( Finally, I received my hair which was the correct curl pattern, so now I had three bundles of one type, one matching frontal, three bundles of another type that neither my mother nor I wanted. Therefore, I confronted him again, and that's when I was told that I was "lying." (really?) So I just left it alone, and dealt with what I had. The packaging kind of confused me because online, the hair I ordered was the Brazilian deep curly but the packages to the bundles said "water wave" and the matching frontal said "loose deep." The hair that didn't match the frontal also said "loose deep" (kinda aggravating). Now the quality of the hair was not all I expected it to be. It had a beautiful curl pattern, but the hair couldn't even straighten correctly. It didn't behave like true virgin hair.