A bed was delivered on 29th October 2018 It was broken in 3 places. The delivery men put it back on the van and took it away. I e-mailed Sleepkings later the same day requesting a refund and providing my details. No confirmation received. I sent a further e-mail on 30th October and no confirmation was recevied. I phoned on 31 October and spoke to Andrew who denied any knowledge of my issue. Andrea passed me to Danielle who was aware of my complaint and said they were understaffed. The matter would be going to the refunds team (why do you need a whole refunds team) and it would be proceesed within about 14 days. Danielle was clearly sitting close to Andrea as I heard her say "he wants to speak to you now" as I was passed over. The company appears to be somewhat experienced at fobbing people off to get rid of them. I have said if I do not receive e-mail confirmation that a refund is being processed within 2 hours I will call back at 4.30 and will then instruct a solicitor to begin recovery proceedings.