ITEM NOT AS DESCRIBED ONLINE. I recently purchased the Slender 3 Seater Sofa in Flamingo from SLF24 and was very excited to receive it after waiting for four weeks for it to be made and delivered. The delivery company was exceptional as they carried my sofa up a flight of stairs and even helped me to unwrap it. To my surprise the dusty pink (flamingo) sofa I purchased was actually a deep mauve/ Lilac colour. If the colour was at least close to the image on the website I wouldn’t have minded but it wasn’t. I emailed the company and spoke to Susanne. Sending her an image comparison of the sofa I received by the sofa online requesting an exchange for a different colour since as a business owner myself I’d rather not ask for a refund. This was the email I received. ‘Dear Naomi, We have just checked pictures and you have receive a correct colour.’ After going back and forth... or should I say forth and forth because they IGNORED my emails. Susanna copied and pasted the original message as a reply to my emails requesting a refund along with ‘your claim is refused’. I will be reporting this company to trading standards. I run two businesses and would never treat my customers as such. Needless to say I am a VERY UNHAPPY Customer and will never recommend this company. Absolutely disgusting customer service. * Images show colour difference, I’ve even added a cushion in one of the photos to show the colour I near enough expected and the colour I received.