Updates added as of 3/2/23 I’ll start by saying that the 2 fans I purchased are beautiful and put out plenty of light and air movement once it gets going. I docked a star because when I turn on the fan with the remote, it spins one direction for about two seconds, then changes direction to go full speed. Sometimes it does this twice. Not a huge issue, but may be a strange thing to explain to a future buyer. (Update: SmaFan diagnosed the issue as a buggy circuit board type situation and sent a new board free of charge) Lastly, I ordered two of the same fan in black but received a dark wood color for both instead. I reached out to customer service by responding to one of the many emails that are sent out after purchasing that ask you to leave a review, but I haven’t received a response in the last month or so. (Update: after this review I received plenty of help and feedback from customer service. They also have updated the color descriptions, pictures and additional key words. This details of this are an example of their customer service and dedication to improvement.) In the end, we installed the fans because they weren’t far off from the look we wanted, they just weren’t what we ordered. Between that and the two quirks we’ve uncovered so far, 3 stars is where we land. (Updated to 5 stars because of the above-and-beyond customer service help).