I recently made my first purchase from Smallable, and I have mixed feelings about the whole experience. Let me break it down: Website and Product Variety: The Smallable website is beautifully designed, and they offer an extensive selection of products.I was impressed by the variety of items available. Customer Service: Unfortunately, I encountered significant issues with their customer service. Despite multiple attempts, I received no response from them. It’s frustrating when you’re left hanging without any assistance. This is no news since most of the comments here refer to this as a main issue with the store. Returns and Customs Fees: Returning an item turned out to be expensive. I spent an additional 30 CHF just on return shipping. Dealing with customs fees was confusing, and I couldn’t find a straightforward solution. If you’re not based in France, be prepared for potential customs-related headaches. When I attempted the return, I tried to pay any potential fees at the Swiss Post, but they informed me that paying customs fees in advance wasn’t possible. Now my package is held at customs due to unpaid fees. Despite reaching out proactively to the Swiss Post, the French post, and the customs department, I still haven’t received a response. Smallable hasn’t answered any of my several attempts to find a solution. Based on my experience, I hesitate to recommend Smallable to others.Unless you’re in France or absolutely sure about keeping the products, explore other options.It’s been over a week since I returned my items, and still no response from Smallable.