I received a gift package from here from a family member and had to return several items. I reached out via support because I could not login to my own account for the return since it was a gift, explained the situation, and asked for help returning several items (totaling ~$350 USD) for a gift credit. Someone got back to me with a return shipping address and shipping slip (NOT a label and NOT a customs form as most other retailers do nowadays). They provided zero instruction on completing any forms for international shipping to ensure the shipment got to them (I assume because they don't care since they were already paid). I paid the $70 USD at my local post office and shared tracking info with Smallable, and they then went and refunded the original purchaser, rather than me, the recipient despite my earlier instructions. When I pointed this out, on top of the fact that I paid out of my pocket for the return thinking I'd get a $350 USD site credit in return, they suggested I reach out to the original gifter and tell them that Smallable had a glitch on their back end and refunded the wrong person, rather than accepting responsibility and dealing with it themselves. Of course I do not, as this was an embarrassing enough situation, so I took a loss on this, but it was completely unacceptable and they never responded to my request to escalate the situation. ORDER WITH CAUTION.