The Small Engine Warehouse staff are very helpfull and knowledge able. However the engine I purchased for my wood splitter (Briggs and Staton appears to be a piecee of junk. It's got the no choke built in and it starts very hard. it seems the colder the outdoor temp the more I have to pull the cord to start it. There are many times I pull more than 20x to get it started and after this and it doesn't start I give up. The technition it seems is very busy and has not had a chance to get ahold of me to see if there is anything I can do to remedy the situation.Returning the engine may be my only option.