I rang about kitchen appliance cover, pravin was very knowledgeable and answered all my questions. He contacted me at the times we agreed to complete my order which gave me chance to think about the options he had given me. On our initial call Pravin gave me information about your home emergency cover, I was unsure how this compared to my existing product, again Pravin gave me all the options and answered all my questions and allowed me to think about it overnight so I could review my existing policy (which was elsewhere). I was really impressed with Pravins product knowledge and as a result of switching to smart cover I have saved over £350 annually for the appliance and home emergency cover