Firstly they don't assist outside of office hours and their timing for responses to a claim is terrible. I have had logged a claim with the in January and it is now April and they had no joy with getting the third party to pay for my damages. Their excess rate is so high as well. Despite the proof, pictures and a detailed explanation of the accident they couldn't assist, they could not fight the third party on my behalf as their client and just closed the file. An excess of R21 000 has come from my pocket and I am very unsatisfied with their services overall
2 years ago
Smart Sure Insurance has a
4.3
average rating
from
115
reviews
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