I ordered a dog tag, it took 15 days to arrive and during that time I was repeatedly fobbed off. When the tag did arrive it isn't etched in deep enough so it is not easy to read. So if my puppy does get out no one will be able to return him as the tag is poor quality. I again contacted the company and was bemused to be copied into a rather derogatory email I was never have supposed to of seen. The writer of the email literally told me he didn't know I could see the email. I contacted the company again to ask for a returns address was never provided with one totally ignored. Very poor service.