From the time we hit the ground in Portugal, everything was wonderful. Mina was a great tour guide, the itinerary was just right for us and we enjoyed the beautiful country and its people. BUT we did not get the proper preparation from Smart tours. The information we were sent said after checking in and before arrival in Portugal, we needed to fill out a Portugal locator form. NOT TRUE! this form is needed AT checkin and is very difficult to fill out on your phone at the airport! This was very stressful and added over an hour to our checkin because of the problems doing this form on your phone. We are thankful for the help of the airline personnel who helped us. Without them, we may not have made our flight! All this stress could have been avoided if Smart Tours had given us the correct information before we left out house!
2 years ago
smarTours has a
4.4
average rating
from
1,661
reviews
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