We just returned from the tour Battlefields of WWI and WWII. It is an excellent tour. Our Tour Director, Thierry, was extremely knowledgeable on all the sites we visited. Also, all the local guides were excellent. The hotels were very nice, and the lunches and dinners provided were delicious. We had one slight problem at the beginning of the tour but after that, everything went like clockwork. All the included tours were very good. The countryside we drove through was beautiful and the visits to military cemeteries were very moving. This tour is a good value for the price. As far as Customer Service goes, we weren't sure if this was a definite departure date even three months prior when we made our final payment. We never received an email saying this was a definite departure. We were very happy when we finally received all our travel documents.