I have now been on 14 Smartours and will leave for Portugal and the Azures in 2 1/2 weeks with Smartours. This trip was not my favorite. There was a lot of concern about who was going to meet us at each stop or how were we going to board the cruise ship from Stockholm to Helsinki. Even our guide (the poorest one we had) had no idea he had to pick up our boarding passes to get us on board the ship. He was making many calls and apologizing and saying he was going to have to go to church and pray a lot. I just flowed with the punches but others were really concerned and complained and worried, etc. I hope my next tour is better or I will be looking for another tour company.