Just returned one week ago from SmarTours Best of Italy with Sorrento and the Amalfi Coast. This was our seventh tour with SmarTours and honestly one of the worst tours we have taken. In the previous six Tours with them we have had excellent tour guides with us. Our tour guide in Italy was Ida Ceruti. Ida spoke very poor English and communicated with our group very little. There was no group meeting on arrival at our first hotel. After the first couple of days Ida stopped posting a sheet listing the days activities. Our return flight from Naples was cancelled due to a nationwide strike by luggage handlers. The strike was well publicized by the union and neither SmarTours nor their Italy subcontractor Michelangelo Tours was aware of the situation and took no action. Ida asked us to call SmarTours emergency number in the U S. Turns out the emergency number in the US is only a message center and just passes information to SmarTours when the office is open. We spent 7 hours at the Naples airport waiting for resolution. We have a trip with SmarTours scheduled for September and are thinking about cancelling. We are no longer happy SmarTours customers.