MAJESTIC MOROCCO COMPLAINT: If I had to say something positive, it would be about our tour director, Mr. Aziz. He was great—knowledgeable and attentive. My issues with this tour have nothing to do with him but rather with how SmarTours structured this itinerary. This was one of the most disappointing tour experiences I’ve ever had. My main issue was the lack of transparency about how much time would be spent on a bus each day. If SmarTours had included in the itinerary the duration of each bus ride, I would not have booked this tour package. The long bus rides were made worse by constant announcements over the PA, making it hard to rest. Future tours could benefit from quieter communication via whispers to give travelers the option to listen if they wish. The itinerary included minimal activities. Most days, when not on the bus, involved endless walking. Free time for exploring, shopping, or using the restroom felt rushed to stay on schedule. For me, only the cooking class and Sahara camel ride were enjoyable. MOST of the included dining stops were disappointing, though not all. We would have been better off selecting our own meals. My vegan sister, who notified the company in advance, was served bland pastas, bread with olives, french fries, and plain vegetables each day. On Day 6, the included lunch restaurant (not the hotel dinner buffet) had no running water but still prepared and served meals. I woke up with stomach pain & diarrhea the following morning. On Day 8, the restaurant we were required to stop at for lunch served my partner dry chicken and was upset when we returned the plate. Different guests were charged different prices for the same dishes. I ordered a soup and lamb tagine and was told it cost 180 dirhams. Knowing this was likely inflated, I asked others what they had been charged for the same items—one person paid 130 dirhams, another 120 dirhams. I informed the tour director and ultimately paid 120 dirhams. I believe the staff upcharged me because my partner returned his dish and didn’t eat the replacement. Feeling so dissatisfied with the experience, I opted out of three of the twelve days, staying behind at the hotel even after paying for optional activities. I’d also like to mention that I’ve done long transports with SmarTours in both Greece and Egypt, but those involved mini cruises, a completely different and far more enjoyable experience than sitting on a warm bus with inconsistent A/C. Again, Mr.Aziz was great. If I were rating him alone, 5 STARS!