Traveling with friends, I wanted to be close to in lodge bookings. Smar tours had no ability you sais to do this before hand and was left up to the tour guide to handle the logistics and he was not thrilled to say the least! We had to remind him with each destination. Also my very good traveling friend has a dietary restriction which not a choice but a medical need was never addressed by our guide at each food venue unless we inquired before hand. Needless to say he was made to feel very uncomfortable and made to feel that he was complaining at every meal. The guide diffentely was not looking out for his needs during the trip! We were constantly in need of bottled water, one would have thought that Smar Tours could have provided at least 1 bottle each day on the bus when we traveled to another venue! Also written communication on each days agenda....times,location and departure info etc. Posted somewhere, not having to be committed to memory only !!