This was our first trip with SmarTours and we were pleasantly surprised at how organized it was. This was due to our guide, Shawn. He was incredibly organized and went out of his way to make this a memorable experience for all of us. I would like to suggest that you let travelers know ahead of time the amount of small US bills they will need for tips,etc. . We weren't quite prepared for that. The optional tours that Shawn set up for us were as good as those included in the package. Our only complaint is with South Africa Airlines. I will never fly with them again. On our flight to SA we were fed, the lights turned off, and never saw an attendant again for 12 hours. It wasn't any different on the return flight. There was food available at the galley but you had to know it was available. Unnecessary!!! Other than the length of the flight, I would do this trip again and will promote it whenever I can.