Both my wife and I totally enjoyed your trip to Africa although we did enjoy our trip to China a lot better because of the information we received first and the follow through of the information at the other end. There were two excursions I was looking forward to doing and I understand the disclosure that they're not guaranteed but on one of them we were told it's not the season for doing that. Also, when we stayed at one of the hotel Reserves they took us on a cat reserved where you would see lots of wild cats and it was extremely interesting. We found out afterwards there was a fee for this not before and if I recall I don't recall seeing a fee in your description. My wife and I can understand that on some of the days there were length Lee bus rides and to be prepared but it was not professional to let the customer, us, know that in the final documents. That would have been best to know when signing up for the trip. My life's dream was to go to Victoria Falls I am an adventure type of person. We have travel agents from over the years and we really like your services, but our other travel agents would have pointed out that this is not the best time of year to go see Victoria Falls, which was an expensive side Excursion trip of yours and not discluding that it was beautiful. It was extremely disappointing to me and I have all intentions of returning to Africa just to see Victoria Falls as 90% of the falls were dry. It was pointed out by the tour guides that this is not the time of the year to see Victoria Falls. Both my wife and I would have still gone on the trip but would have chosen a different season to do that. And that is where we depend on our travel agents to let us know that as the other two would have. A suggestion for your future long-distance travels and we do respect that some places are far away and our length Ali plane rides, but in the future you should provide supersonic transport making the trip only 2 to 3 hours, that would have been nice. Only kidding.
Thank You for Your services and there is no doubt that we would not use you again.
Martin Berger
6 years ago
smarTours has a
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