After 2 pleasant trips with SmarTours, I decided to go with them again to Iceland in January 2019 instead of their competitors. After a good start, our tour guide Gudney was wonderful, and the airport pick up as described, I was looking for a good trip. Then things began to unraveled. The first two nights, the weather was uncooperative, it snowed and windy, so waiting for Northern Light is a no-gamer. The third night we were in Vik, it's raining and cloudy, and our hope for Northern Light sighting was again crushed. But coming back to Rekjavik on the fourth night, the sky started to clear, and everyone in the group were hoping to see the Northern Light, that's when we were told that the tour operator would no longer take us out for sighting because they had already tried 3 times. WHAT? My friend and I ended up booking with Gray Line on the side, and we were able to see the Northern Light on the Fifth night! SmarTours should negotiate with the "Tour Provider" to assure next group has the opportunity to try and see the Northern Light at all time during their visit ! To make my trip worse, the trip was arranged on Iceland Air, despite my paying extra legroom and choosing the aisle seat for me. The airline changed plane on the way back to Seattle, and put me in the middle seat of the middle row!!! For more than 7 hours, despite complaints, all I got was avoidance and a refund for my extra legroom pay, no formal nor courteous apology! Please, SmarTours no more Iceland Air, too many complaints on the review.