Excellent guides, and drivers. Too many undisclosed surprises (NOT the tour guides fault). Far too long waits prior to travel at airports, train stations etc. No ability to choose or upgrade seats on aircraft. My wife's name is different that mine and our airline seats were not together no changes were available. Hotels were told we were two singles so room changes need to be done. On one excursion we were informed we might be required to share accommodations and bathrooms. We did not, others did. This needs to be clearly spelled out on the itinerary. It was not. On a tour of this quality halfway around the world surprises of this nature are unacceptable and I felt tricked, like a bait and switch deal. Itinerary stated we were flying to Auckland and we eventually did after a stop in Sydney for an undisclosed plane change. Again a surprise. Optional tours prices went up steeply as minimums numbers were not met. We need to be told this in advance of actually being there that our tour was below minimums and surcharges would be added. This also put more pressure on our excellent tour guide having to explain again and again all the latest costs. Hotels were well located offering good breakfast.