We have participated in 4 SmarTours Trips. The first 2 were to Eastern Europe and China. This past year we went to Israel on May 21, 2018 and then to Great Britain on September 21, 2018. Your tour guides have all been wonderful. In Israel the guide was Dan Ofri. He was wonderful. In Great Britain the guide was Andrew. He too was terrific. He was very professional, very helpful and delightful to be around. In Great Britain one of the optional tours should have been offered as an activity we could do on our own. It was to the Beatles Museum in Liverpool. It was a 5 minute walk from our hotel and as Seniors we could have purchased the activity cheaper on our own. The other complaints were about the hotel in Edinburgh. Porter service was not eagerly offered and rooms on the 1st floor required dragging suitcases up two small staircases. Also dinners offered as part of the package were not as pleasant as they should have been. The first was perfectly awful, presented in a conference room and as we were a small group of eleven was not very celebratory. The second dinner which was supposed to be in a nearby restaurant was an improvement held in the hotel’s restaurant. We have enjoyed traveling with SmarTours. The quality of your tours is excellent as is the value of your pricing. Very truly yours, Diane and Leonard Soifer. Israel May 21, 2018 Great Britain September 21, 2018