The Smartours representative, Renata, was excellent. Very knowledgeable. The hotel in Budapest I would rate 4/5. Hotels in Vienna and Prague were a little far from town so I’d rate them 3/5. My biggest complaint is with the company, not the tour. I don’t understand why they would not have told me that the tour started in Poland, not Budapest, where I joined the group?? I would definitely have joined the tour at the beginning. But I didn’t even know about that. Before I left I was even trying to arrange to go to Poland as an add on on my own. I went to Germany instead but I really wanted to see Poland. I was very disappointed to hear my group had been there before I arrived.