This was our 5th tour with SmarTours. June 6-19,2019 tour to U K was the worst of them. On 6/24/19 I called and discussed all issues with Customer Service Rep. Ms. Pauline. I hope, the main reasons of our discomfort and the bad taste that the tour was conducted by the subcontractor "Abbey Tour". 1. Bus was cleaned only once at the end of the tour. It was a small of the waste in the bus. It was not equipped with WiFi. 2. Hotels portage: No control over our baggage loaded in the bus; long waiting time 3. Dinners included in hotels poorly managed, no choices, underfunded. 4. Tour Director; did not escort group outside of the bus; long pleasant talk with the driver but not to the group; information was presented was dry, not entertaining and short; very limited managing skill.