My tour guides were both excellent, caring, and engaged; both projected genuine enthusiasm about the sites, as well as interest in the vacationers on their tour. Both took extra steps to ensure (as much as possible) that everyone had a fulfilling tour. During the cruise portion of the tour, our tour guide went out of his way to make it possible for my family and I to see a site which we'd thought was included on the tour, but which wasn't (though he first ensured that we could do so without any danger of getting separated from the group). During the land tour, we had a highly knowledgeable and professional guide who took a personal interest in each member of the tour, and was able to answer far-ranging and sometimes obscure questions. (I was hesitant to answer this survey, because I generally do not respond when I'm specifically asked to give a positive review -- rather than an honest review -- but because I was so grateful for the effort our guides made, I decided to do so.)