I did not like the fact that we did not receive a bottle of water when they had us scheduled for a half day tour. The weather was extremely hot in the upper 90's with high humidity and due to the time of day we were exposed to a lot of direct sunlight. I believe for the amount paid for the trip we were at least entitled to a bottle of water. My other complaint is in addition to scheduling us for unlimited visits to temples and shrines. We should of had tickets to view the cultural arts in a theater presenting dance, music any other forms of art depicting the Japanese culture. We did not visit any museums. I despise all of the shopping trips. Shopping is not my favorite past-time. I feel that to much emphasis was placed on shopping and visiting shrines and temples. I was disappointed and will not recommend Smartours to any one. Yoko was kind and patient but I didn't acquire enough history from her concerning Japanese culture. Based on Smartours definition and description of the tour. She was extremely limited and I blame Smartours not her.