I have traveled with Smartours before and was unhappy with a few things this time. First of all there was no help with the flights when we required advanced seating due to disability. Neither Smartours nor British Air would help us. Even though we are a group, we should be able to get assigned seats beforehand even if we have to pay extra. We were unable to do any of that. Also our guide who was informative and very nice, was not like most guides. He did not stay around to see if we got to our rooms okay upon check in and was therefore not there if we had a problem. He also walked very quickly without checking if he had lost anyone behind him and he disappeared often when we had a local guide. This was very unusual and not what I am accustomed to. The hotels were ok although especially in Dubrovnik, not a all centrally located. The first or second hotel had horrible toilet paper and no AC and not a great breakfast. We thoroughly enjoyed our tour however because the countries of Croatia/ Slovenia waere beautiful and the people on the tour were great so despite some inconveniences, we still had a wonderful time. Plus we lucked out with the weather. I do think after the park with the waterfalls and lakes, we should have been picked up and taken back to our hotel as walking 200 steps up after a full afternoon of walking was very difficult for many people.