As a first time Smart Tour traveler you failed to meet our standards. Two of the hotel you put us in were not up to what should be your minimum standard. The Phowadow Resort at Chiangrai was just adequate. Several member on our tour had to move rooms due to various problems. The Novotel Resort gave us rooms on the first floor the faced another building and had odors that were so bad that 8 of us had to refuse to stay in the rooms. It took your representative efforts to get us move to a decent rooms. If this is your normal way to treat your customers we will not be traveling with your company again. I rate your tour at 2 stars out of 5. Do better or forget about us. Eight of your customers are very unhappy including one that had been on 12 of your trips.