This was my first trip with Smartours. I felt it was a good value for the money. Our tour guide, Jeremy Poole, was excellent. Very knowledgeable, very patient and kind. I highly recommend him. My mom got sick and we ended up off the tour for a few days. That was scary but I was able to keep in touch with Jeremy's colleague Ron McGregor (Jeremy was in an area with minimal cell coverage) and that was very comforting. Ron was a huge help. One thing I would recommend changing about this tour, leaving Capetown and flying to Durban, we had a very early morning flight that required a 3:30am wakeup to get to the airport in time. I understand schedules need to be set but that one was unacceptable. It was a very long day with less than adequate sleep and with most travelers between 65-85 years old, it was very difficult. it adds to the exhaustion that already comes with this kind of trip (long plane travel, jet lag, on and off buses, on a very fixed schedule). I recommend you adjust this and find a more appropriate flight schedule from Capetown to Durban.