Total Business Disruption due to SmartProxy's lack of tech-compliance support during weekends
I lost trust in SmartProxy. A company that during the weekends has no support for many things that can compromise a whole business operation. The tech and compliance team don't exist during the whole weekend, they claim that they have support 24/7, but that type of support that chit-chats but doesn't resolve important situations that can hurt any business, be aware of this. I was on the 25 GB plan, chatted to support, and confirmed that I could upgrade to a bigger plan, this change blocked a domain that was essential for my business to operate. I talked to a support rep, but no solutions, I talked to another, that created even a much worse situation, resetted the account, again ID verification after being a customer for many months, and not a single proxy connection working... In summary, I can not recommend you a company that you can not fully trust when their support cannot solve problems when you have an emergency during the weekend.
8 months ago
Smartproxy has a
4.6
average rating
from
439
reviews
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