I've been a Smarty customer for almost a year. However, I just had a number of issues with them repeatedly during last month that are just unacceptable. They blocked my SIM card, without previous notice, allegedly for a "misuse" of their services. First they explained that their system had detected I was using it for "Business" purposes rather than personal use. They realised this is non-sense as just made 2 or 3 phone calls in the last month? Then their main argument was that I was "continuously using roaming", I've been a bit more than 2 weeks abroad, I wouldn't say that goes against their policies? Anyway, they did enable my SIM back after more than 24 hours, just to block it again, without notice and right after charging me £10 for the monthly fee. I understand these blocks may be automatic but they should get it sorted. I'm still blocked after more than 24h for the second time and can't use the service I've been charged for. What would happen if I didn't have a SIM of a local provider? Absolute cowboys, avoid at all costs.