When it breaks you’re stuffed. I bought a smarty SIM card and USB drive to give me internet access in a new build until I received broadband connection. It worked perfectly out the box, plugged straight into the TV and allowed me to stream TV no issues, I could also connect my other devices. After approx 3 weeks it suddenly didn’t work. I tried all the usual things to fix it and the troubleshooting hints on the website. They didn’t work. You get directed to a webchat - I’m on there now, 30 mins after sending my question I got a reply, asking mainly for information I had already provided, after I sent a reply, the customer service person went “offline”. It keeps happening, I send a reply and the agent goes offline for 10 / 20 mins at a time before coming back on and sending another pointless question and disappearing again. Still waiting, hugely frustrating. I can’t find an alternative way to report the issue to them. As per some other reviews, when it works it’s great and well priced, when it breaks you’re stuffed. Nightmare to get any help.