This company is a nightmare to deal with if anything goes wrong. The customer service is appalling and every time you ask for help you have to give them all your info .(the stuff the ads on TV keep telling you not to give out)and the online help is so poor that I believe they must be snowed under with users problems.I got locked ot of my account and could not activate the data sim I had paid for. After hours and hours of trying to get help eventually I was promised a refund and no further contact with this abysmal company. 10 days later they have taken another payment from me. I have asked fpr a refund of both payments and will report back if and when it happens