Bought and pre paid for sim popped in phone when it arrived 24 hours later still no service no text no email nothing. Spoke to someone on line which is really annoying and long winded told me to turn off and on blah blah like I'm an idiot 🙄 this is my 4th attempt with smarty in 2 years because giffgaff slow down speeds between 7am until 10.30 am and then from 5pm until 7am every single day. But I'll never used smarty again they don't know what they are doing response time is ridiculous so I told him to cancel and refund to original payment sorce. Fancy selling pre paid sims taking your money but not having it ready to activate. At least with giffgaff if you run out of data they still allow you to get onto the Website to top up. Smarty don't so while cutting you off how are you suppose to register the sims for use and if like me you suffer severe anxiety and don't like to leave your home and you can't get onto smarty Website they'll tell you to go shop and buy a voucher. They are one of the worst companies. Not sure how trust shows 5 star's I really don't.