6 days (so far) of no inbound calls or texts. There seems to have been an issue with the porting of my old number. Things go wrong sometimes (we are all human). Unfortunately, Smarty appears to have a completely disjointed customer service web chat that has no ability to escalate, obtain information updates from the business departments that are solving problems or provide any updates as what has actually gone wrong and how long to fix. I have spent hours on both their web chat and their community forum with no resolution in sight. https://community.smarty.co.uk/t5/chats-hacks/porting-only-occured-for-outbound-no-inbound-calls/m-p/18730 I can make calls and send texts from my number but inbound calls simply state "The number dialed has not been recognised, please redial". It took 2 days for the Web Chat team to actually come to the conclusion it was a porting issue rather than the usual array of reset your phone, clear cache etc. From my opinion and ongoing experience, Smarty have cleverly setup as an online only solution with only webchat and email to reduce costs for customers. Unfortunately, they seemed to have not bothered to make this only customer communication channel entwined within the business or trained their staff very well to answer problems. The advisor in web chat admitted that they can only escallate a problem by typing into a notes field! The web chat team seem to be doing their best with no access to business information or training to answer certain problems. Searching their own forum shows Porting seems to be their weak point. Fingers crossed I dont have to live with no calls or texts for too much longer, the biggest problem for me is texts are often used for MFA/2FA