SIM arrived a week late, SIM won't activate, non existent customer service. 9 days after ordering my SIM I still don't have a functioning SIM card. -Despite offering next day delivery for sim cards ordered before 4, my sim card ordered at 3PM on a Monday the 8th April didn't arrive and I was made to wait 5 days until I was allowed to request a new SIM card. -I received the SIM card in a week, well after the promised next day delivery. -This sim will not activate and the team don't have the technical experience to assist me any further. -A staff member ignored me for days on end when trying to get assistance, so I couldn't open up a new chat with another member of staff to get help. My messages showed as "seen" and they were ignored. This left me totally stuck without a functioning phone. I can't make or receive calls or texts and I have no data. They ignored me on Sunday and Monday and finally replied late on Tuesday afternoon when I was busy and for obvious reasons without data to reply. -Finally, after about 5 requests over separate days, the staff member closed the conversation and I can now get help today from someone else, but even the manager Sanidhya cannot help me at all. She insists I must have received two sim cards and the other one works, but I was only sent one (I checked and double checked the envelope) which is not my fault, and that begs the following questions: why doesn't the spare sim card work; why don't the staff have the technical capabilities to set up the number and sim they provided to me like all other phone operators do? The cherry on top is that after almost ten days of waiting on a functioning sim card with SMARTY to no avail, all that the manager can offer me is to wait 3-5 working days on a THIRD sim card. Truly abysmal service. Avoid this company, saving a few quid truly isn't worth the hassle. You'll see through review percentages that about 1 in 7 people have a disastrous experience with SMARTY. There is nothing smart about it, as that word is not synonymous with non-functional.