Absolutely appalling customer service, either the operatives are intentionally obtuse or their system is set up so horrendously that it makes reasonable communication impossible. Spent an entire day dealing with the most infuriating customer service agent, going through endless, circular nonesense trying to get an answer as to why, 10 days after purchase they have failed to send out the SIM cards ordered. Every response took ages, only to repeat irrelevant information and ask me to repeat myself, making no progress and absolutely no effort to resolve the issue. Cannot believe they are still in business if that is any indication as to their competence.