Extremely bad customer service and no phone numbers to call they take a day to resolve issues - imagine being disconnected!!! New customers avoid Smarty and existing customers watch out you will get disconnected if you make 'high calls - 2000 mins or above' even with unlimited call package. I have unlimited calls 30 GB data plan yet this disconnected my line today without any prior notice or even asking me. They could only deal with my query over webchat and assistant said it's due to high calls over 2000 mins calls this month - i needed to explain reasons for high calls - when i explained due to covid19 more calls and connection is made with family and friends i was then told via webchat that it will take another day for someone to look into my account before it could be connected! I am now left disconnected from family and friends in this covid-19 situation as i cannot make or receive calls and no regards to customer services. When you have unlimited plan why do you have to explain for your calls no number to call cuts you off without any notice webchat really unhelpful you are left in the dark waiting in this given time All be careful before you sign to their cheap offers they do not care about customer service - you cannot talk to anyone - go with plusnet 3g or others!!!