I would have given Smarty no stars if I could. If you rely mostly on WiFi and a few calls and SMS in the UK then it may be a good cheap deal. But if you dare to travel then you will be left stranded abroad with a locked phone like me. I am on holiday and the only thing that works is WiFi reception. No calls, no SMS, no data. My sim us locked by smarty. They have done this before and refuse to even say why. I checked my account and I have only used 80mins of calls and 200MB of data this month!! So no excuses for high usage. After more than 24hs the webchat (no customer service phone to call) hasn't even seen my message, never mind reply to it. In the midst of a pandemic and no one can reach me and I cant contact my family due to Smarty. I don't know how they are allowed to operate. They are also against the Equality Act because if you have a foreign sounding surname and travel abroad and make calls from there, they assume you violate the terms of service and disconnect you. If you have an English sounding surname this doesn't happen even if you use X10 more mins and data. When I am back in the UK I will leave them and contact the regulator.