Unreliable and irresponsible Avoid booking with SMC coaches as they are careless with their organisation and handling of customers. I booked with SMC coaches in September 2021 for my wedding in June 2022, with the request to transport my wedding guests from Worcester City Centre to the wedding venue. I was in communication with SMC between this time and even called 3 days before my wedding to double-check details. However, due to their poor planning and carelessness, they cancelled less than 48 hours before my wedding, citing a broken-down coach and giving two drivers leave. They offered no more than a poor apology and a refund. They didn’t take responsibility for their mistakes, citing it was out of their control which is a lie. SMC showed no consideration for their poor organisation and didn’t offer any help in resolving the issue. I would not book with SMC coaches as their service and organisation are extremely poor.