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Lauren Dacre
SCAM COMPANY AVOID AT ALL COSTS!! I booked SMC over 6 weeks ago now for a trip we are taking this coming Saturday (it’s Thursday today) I paid in full £350, and emailed them 2 days ago to confirm the booking as I’d not heard anything from them and to ask if we’d be okay to leave bottles of water etc on the coach whilst we were at our event for the journey home to which I received an email saying “let me come back to you this afternoon” I received no further communication. Then TODAY less than 48 hours from our booking departure I received an EMAIL to say they were sorry the mini bus has broken down and they have to cancel the booking. I called and spoke to Marcella who was rude and completely unhelpful and unsympathetic and just said they would get the refund processed asap. I then frantically called a number of local mini bus hire firms trying to find alternative transport (I haven’t been able to at such short notice) to be told by 3 of those said companies that this company is a broker they do not own any vehicles they are renown for taking multiple bookings and taking peoples money then cancelling on them last minute as they are incapable of fulfilling the bookings. I was told by one company I was the 4th call he had received just today who had been let down by them due to “vehicle breakdown” absolutely disgusting company they will be getting reported. Crooks taking peoples money and leaving them in the lurch less than 48 hours before they are needed !!
2 years ago
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SMC Coach Hire has a 4.5 average rating from 455 reviews

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