Placed an order with them back in May. Shortly afterward were advised by others of how bad Smith's were so contacted Dave the salesman and he assured us that any problems he would deal with them. So far he has been full of promises but never calls us back Initial delay was due to us not being ready. We contacted well in advance but because the plot was not ready, the surveyor (Paul) wouldnt do the survey. Understand that but was very unhelpful and wouldnt even give us guidelines to work to. Eventually site was ready and called again for survey. Paul again came out and measured up. A few days later got the drawings and this was shown to our builder who highlighted certain concerns. Went back to Smith's for answers and had to keep chasing as they never got back to us or called when they said they would. In the meantime the surveyor had gone on holiday so had to get another one on to deal with it. He eventually came out and understood our concerns and agreed the initial survey had not been carried out satisfactorily. It required our builder to partially rebuild a wall and once done he would come out and check the measurements. The work was done and surveyor was contacted on the Friday. He said he would come along on Monday. He didnt turn up and when contacted didint reply till the following morning. He did show up eventually after waiting in for him for 2 days. No apology or explanation offered. Weds we again chased up to find out installation date..... Nothing Thursday..... He was off sick and no one else can place the order. I contacted the sales man who had assured us there would be no problems and he said he would call me right back.... he didnt I again phoned the office this morning and was told by someone who was very unhelpful that there was no one there who could deal with it. I tried calling Dave the sales man but he is not answering his phone In short this company promise everything but as yet have failed to deliver. God knows what they will be like when it comes to the installation Based on current experience I would advise to stay well away.