Very disappointing. Our conservatory was completed in October and we found it was leaking at two places from under the boxgutter . We have been chasing them for the past three weeks and nothing has been sorted till date. A few times we called, was spoken to very arrogantly and rudely by a person called Paul who would end up either shouting at my partner or hanging up . He has a very appalling client management skills and very rude. I just want someone to sort out this mess so we can just finish dealing with this company. Would not recommend Smith’s ltd, Basildon, to anyone. I really hope the said person is given further client management and communication training. No one takes responsibility for the problem and we have had to deal with very bad communication from the beginning as we had to chase them at each part of the built as no one tells you what is happening! We have yet to receive the completion documents and fensa certificate. Very worried where this is headed and about the future help if needed!!!