DO NOT BUY FROM SMYTHS. THEY DO NOT CARE ABOUT THE CUSTOMER OR YOUR CHILDREN. Shopping in store at the Reading branch 06/12/20 I have been treated very rudely and unfairly in the store by the staff when I requested to return a product I purchased 30 minutes earlier, which turned out to be NOT what I specifically requested. The Purchase: At the games console counter in the shop I asked the assistant specifically for the official "Xbox One X Wireless Controller". He handed me a box with an xbox controller which I proceeded to purchase. On inspecting the product 10 minutes later I found that it was not the exact "Xbox One X Wireless Controller" which I asked for and which ships with the "Xbox One X". The label inside the battery compartment of the correct official “Xbox One X Wireless Controller” shipped with my Xbox One X, reads "WIRELESS CONTROLLER FOR XBOX ONE" and "MODEL 1708". The product sold to me on 06/12/20 was labelled inside as "Xbox Wireless Controller" and "Model: 1914". This is the WRONG model number and NOT compatible with "MODEL 1708" accessories. This was not made clear to me when I specifically asked for the "Xbox One X Wireless Controller" that they did not have it. Also this item they sold me is not compatible with the battery packs made for official Xbox One X controllers shipped with Xbox One X. Thus I was NOT sold exactly what I asked for. So I went back to the shop and explained the situation to the large assistant who originally miss-sold me the incorrect item. He was not helpful and refused to help. I then asked to see the manager. I was confronted by a man called Ramzi Mejri who was also utterly unwilling to help, and extremely rude in his shameful disregard for the customer and blindness to the fact that I was not sold exactly what I asked for. Ramzi Mejri and the staff stood and argued with me for over 20 minutes the sake of £54.99, and refused to correct his and his staff’s mistake. He refused to offer a refund. He refused to be helpful. I asked him why he wanted to argue and steal my money when he was in the wrong. His rudeness continued. I asked him if I should document this experience, his rudeness, his disrespect for the honest customer and his/Smyths greed for the sake of £54.99 on review boards and social media. – He indicated that he didn’t care. I am 100% disappointed and disgusted at this man Ramzi Mejri and the attitude at the store. I called customer services: They did nto want to get involved. I WAS FORCED TO REGAIN MY £54.99 FROM SMYTHS VIA "ALTERNATE METHODS". DISCUSTING COPROLITE EATING LOOSERS! The purchase receipt reads: Item: 192246, Serial No: 09VX1668194034, Date: 06/12/20, Time: 12:18pm, Till : 107, Opr: 29642, Trans No: 00040 DO NOT BUY FROM SMYTHS TOYS. THEY DO NOT CARE ABOUT THE CUSTOMER OR YOUR CHILDREN.